Delays in Processing and Shipping Orders Due to COVID-19
TO OUR NOATMEALS COMMUNITY:
The past couple of months have been challenging for many reasons and we want to say thank you for your support and patience during this difficult time. We’ve continued to prioritize the health and safety of our staff and community, but we know that has caused frustration with your orders and we’d like to apologize for the delay and fill you in on what is happening. As the Shelter in Place orders was put in place here in California, we had to limit our staff in accordance to the state mandates. In the face of the pandemic, it was and continues to be first and foremost our responsibility to keep our communities, staff, and customers safe.
Due to the increased online demand and distribution changes, we understand there have been delays. As a result, we have been working at the highest capacity possible to ensure we are safely processing and delivering orders. Our team is working exceptionally hard every day to work towards getting back on track with orders, responding to customer inquiries, return requests all with the goal of getting your Noatmeals to you.
If you have an open order with Noatmeals, what is the best way to contact us?
We encourage you to email at email@example.com. We assure you, we see every email and will respond. It just might take more time than we are all used to.
The entire team at Noatmeals is grateful for your business and we are grateful for your support. We are navigating this experience together and we thank you for your continued patience.
As mentioned above, our fulfillment centers are not able to operate at full capacity which is delaying some order processing times. In addition, Noatmeals.com orders are shipped via USPS or FedEx who are also experiencing delivery delays. Please allow 7-10 days from the time you order. You can always track your items with the tracking number in the shipment confirmation email on the USPS or FedEx website. If you missed the email, you can view the tracking information on Noatmeals.com. Product availability will determine when items in an order will ship. The delivery time for your order is based on the time it takes to process and pick your order in the warehouse PLUS the USPS or FedEx transit time.